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Answering services Business Process Outsourcing Big data Service level Wait times Upselling Scripts Call Center Sales Customer retention More Related Topics >
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AI Call Center Technology Revolutionizing Customer Support

TeleDirect

OCTOBER 25, 2023

Some agencies are replacing call agents with AI-powered virtual agents. Others are using artificial intelligence to scan large amounts of information and conversations and then telling agents what to say and the exact words to use when speaking with a customer. It even considers personalities.

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Call Center Technology Customer Support Complaint resolution 62
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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

JUNE 20, 2023

According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed. By breaking down the user’s request, the virtual agent can better understand what the user needs. How Does Conversational AI Work?

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Contact Center Chatbots Complaint resolution Wait times 52
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