5 Customer Service Lessons From the Mall of America
CSM Magazine
APRIL 9, 2019
Rick Conlow gained some key lessons from a customer service survey conducted at the Mall of America. According to our survey, only 20% of employees did a good job. Ask for feedback and suggestions. If a customer asks a hard question or has a complaint, deal with it. Most were mediocre at best. Say thank you sincerely.
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