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7 Types of Phone Calls Where You Should Screen Share

Talkdesk

In Deloitte’s 2017 Global Contact Center Survey , contact center executives said one of the big changes that will transform the customer experience in the next few years is the aim of making interactions “effortless.”. 1: Product demos. 6: Trial expiring demo call.

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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed. We’re also happy to offer you a free demo of the Balto platform to explore its capabilities in action. How Does Conversational AI Work?