Nicereply

JANUARY 17, 2024

By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Beyond retaining customers, resolving complaints plays a significant role in business growth.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Balto

JUNE 20, 2023

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. How Does Conversational AI Work? Now, let’s explore the theory behind conversational AI.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

CX Journey

NOVEMBER 14, 2018

After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Have Some Fun Surprise customers with a little humor, where appropriate. Switch to FAQs and knowledge bases rather than strict agent scripts, so conversations feel more sincere. Upgrade the audio. Collaborate.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36