Complaint resolution Customer Care Customer retention Journey mapping 
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Lynn Hunsaker.
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Lynn Hunsaker.
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