Complaint resolution CRM Scripts Survey 
Blueship Call Center
JULY 7, 2023
A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Service providers can adapt their communication style, scripts, and procedures to match the client’s brand identity and voice.
JivoChat
JUNE 9, 2021
There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Conduct surveys. Most customers expect immediate responses.
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