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Automatic Callback Calibration virtual call center Time management Business Process Outsourcing call center software Average Handle Time Cloud contact voip Contact center software More Related Topics >
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Building Your Best Culture in 2019

CX Accelerator

DECEMBER 31, 2018

Other Actions: Coach your leaders to use the leadership behaviors you'd like to see, taking care to model how you want them to coach their direct reports.Ask your leaders to emulate the service vision when working with employees. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?

Calibration 244
Calibration Schedule adherence Coaching Employee engagement 244
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Conformance is a measure used by contact centers which shows what percentage of their paid time a given agent spends working (including things like paid breaks, coaching sessions and meetings). Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules.

Contact Center 52
Contact Center Interactive Voice Response Call Center Automatic Callback 52
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