Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Call Experts

OCTOBER 5, 2023

Do you need multichannel support (phone, email, chat, social media)? Are there any specific industry regulations or compliance requirements you must adhere to? Ongoing coaching and feedback mechanisms. Data Security and Compliance Protecting customer data and adhering to industry regulations is non-negotiable.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

Do you need multichannel support (phone, email, chat, social media)? Are there any specific industry regulations or compliance requirements you must adhere to? Ongoing coaching and feedback mechanisms. Data Security and Compliance Protecting customer data and adhering to industry regulations is non-negotiable.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

JustCall

APRIL 5, 2023

30-Day Trial Plan When compared to the industry standards, which typically offer 7 to 14-day free trials, 8×8 offers a 30-day free trial. 8×8 comes with an adaptive analytics feature that lets agents get timely feedback, work with collaboration tools, and give them access to intelligent coaching as well.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52