Coaching Contact Center Customer centricity Schedule adherence 
Noble Systems
APRIL 21, 2020
On the contrary, call center services are in high demand, and business continuity for call centers is becoming more important for economic and societal health. Contact center agents, considered essential critical infrastructure workers during COVID-19 by CISA , have always had a stressful job. We are all in this together.
Toister Performance Solutions
OCTOBER 26, 2017
Contact center leaders are constantly trying to improve agent performance. I reached out to 11 contact center leaders and asked them to share a favorite technique they've used to improve agent performance in some way. Director of Customer Experience, UL EHS Sustainability. Blog: Customer Centric Support.
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Noble Systems
MARCH 19, 2021
While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. In the coaching mode, managers can assist the agent during a call, but the customer can’t hear the manager.
CSM Magazine
JANUARY 9, 2023
Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM). Playvox solutions deliver a powerfully simple way to achieve efficiency and effectiveness in the contact center.
Pointillist
JANUARY 25, 2019
Both are used in contact centers, so you must choose the right approach that works for your team and make sure everyone understands your FCR parameters. Net Promoter Score (NPS) Net Promoter Score (NPS) is a popular metric used to measure customer loyalty and satisfaction. Many find an adherence rate of 80% to be a good target.
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