Coaching contact center workforce Interactive Voice Response outsourcing 
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.
Noble Systems
APRIL 14, 2021
Virtual call centers offer many benefits for both businesses and their employees. One of the biggest benefits to a virtual call center platform is the cost savings – even compared to outsourcing. The virtual call center means reduced expenses for rent and operating costs. Reduce upfront and operational costs.
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