Defining WFO. (Hint – It’s Not Just About Workforce Management)
Noble Systems
SEPTEMBER 29, 2020
In the contact center, WFM provides the necessary metrics to gain insights into the number of agents and supervisors with the right skill sets that are required to complete the work at any given time of day, week or month. What is Workforce Optimization (WFO)? Workforce Management. Gamification.
86 
Let's personalize your content