Remove Coaching Remove contact center associations Remove Customer Service Remove Sales
article thumbnail

Proper Contact Center Training Benefits Employee Experience

The Northridge Group

Additionally, contact centers must invest in streamlined and high-quality employee onboarding, continuous skill development, and coaching. In a time when companies need more skilled associates than ever, and they need them fast, such investments and improvements are essential to contact center and associate success.

article thumbnail

Your Team Meetings Suck (But They Don't Have To)

Call Center Weekly

It’s a great skill in which to coach a strong performer. Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries.