Cloud contact First call resolution Metrics Upselling 
Fonolo
FEBRUARY 2, 2023
Let’s explore some of the benefits you can expect from an automated call center. How Automation Can Benefit Your Call Center Improve first call resolution First call resolution, or FCR, is one of the most common KPIs in the contact center. DID YOU KNOW?
NobelBiz
JULY 25, 2023
Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions. Trend Analysis: Reports highlight emerging patterns over time, helping managers anticipate peaks or troughs in call volumes or understand seasonal trends.
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