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5 Ways to Improve Communication in the Call Center

VocalCom

Good communication in the call center is an essential part of customer service success. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reduced costs, and ultimately greater customer satisfaction. Is there a specific peer to contact for a complex case?

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Answering Machine Detection: A Call Center’s Game Changer

NobelBiz

Christian Montes, Executive Vice President of Client Operations @NobelBiz Key Benefits of Voicemail Detection Contact center businesses and departments embrace voicemail detection for its indispensable role in streamlining operations and enhancing agent efficiency. The outcome?