Cloud contact contact center workforce Quality management Tools 
Aspect
JULY 15, 2020
Some organizations even resorted to agents using their personal cell phones as tools of customer service. A more solid solution in this time of uncertainty is to create a contact center working environment that is agile enough to adapt quickly to changing conditions and not miss a beat.
Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.
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NICE inContact
JULY 12, 2016
Keyword mining, trend analysis and targeted quality management (QM), can unleash the full power of your contact center data and provide key insights into your contact center operations. Consider the end results of how your WFO-enabled contact center will operate.
Hodusoft
NOVEMBER 29, 2022
The Five9 Intelligent Cloud Contact Center is a subscription model contact center software that’s loaded with a wide range of features, making it one of the best customer experience management platforms. Cons : The company’s contact center systems and user interface are more complicated than its competitors.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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