Cloud contact contact center workforce Interactive Voice Response Telecommunications 
Noble Systems
MAY 4, 2021
It can also handle multiple channels, including non-voice contacts such as email, SMS/text, web chat, web collaboration, and social media. The virtual contact center does not require a physical location, but only requires an internet connection and telecommunication service.
Noble Systems
MAY 4, 2021
It can also handle multiple channels, including non-voice contacts such as email, SMS/text, web chat, web collaboration, and social media. The virtual contact center does not require a physical location, but only requires an internet connection and telecommunication service.
Noble Systems
APRIL 14, 2021
A virtual contact center is designed to support distributed workforces. It does not require a physical location, but only requires an internet connection and telecommunication service. Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities.
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