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5 Ways to Improve Communication in the Call Center

VocalCom

Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. The post 5 Ways to Improve Communication in the Call Center appeared first on Vocalcom Blog.

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Answering Machine Detection: A Call Center’s Game Changer

NobelBiz

In the intricate web of contact center dynamics, answering machine detection assumes the role of an automated guide, expertly steering agents away from voicemails and towards real-time conversations. Brad Butler, Contact Center Software Consultant @NobelBiz 1.