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Top 8×8 Alternatives & Competitors in 2022

JustCall

JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. Plus, if you don’t have too many participants and would like to use Zoom with your VoIP provider, go for RingCentral. So without much further ado, let’s jump straight in. GoToConnect.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Within an inbound contact center, if your telephony is connected to the CRM, CLI can bring up key information and allow the agent to set a good tone by greeting the caller. Cloud contact center. Call center dialer. Voice over Internet Protocol (VoIP). Virtual contact center software.