NICE inContact
AUGUST 20, 2019
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. The post Get Your Contact Center Ready for the Modern Age appeared first on NICE inContact Blog.
NICE inContact
AUGUST 20, 2019
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. The post Get Your Contact Center Ready for the Modern Age appeared first on NICE inContact Blog.
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DMG Consulting
OCTOBER 26, 2017
The purpose of this white paper is to debunk the myth that IT resources are not necessary to assist with and participate in the selection and ongoing management and administration of a cloud-based contact center infrastructure solution. Thank you for your interest in DMG Consulting’s publications.
Fonolo
JANUARY 14, 2020
Top Pick: Customer self-service and the role of cloud contact centers. Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. . Despite her unorthodox beginnings, Marsha is a very well-known customer service consultant.
8x8
JANUARY 3, 2018
If professional assistance is required there are many consultants that are familiar with CX strategy who can help, or one of the many CX-oriented companies that focus on creating imagery or graphical representations of the touchpoints.
8x8
JANUARY 3, 2018
If professional assistance is required there are many consultants that are familiar with CX strategy who can help, or one of the many CX-oriented companies that focus on creating imagery or graphical representations of the touchpoints.
8x8
JANUARY 3, 2018
If professional assistance is required there are many consultants that are familiar with CX strategy who can help, or one of the many CX-oriented companies that focus on creating imagery or graphical representations of the touchpoints.
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