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Remove Chief Customer Officer Remove Schedule adherence Remove Service level Related Topics
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Quickly Fix Agent Performance on the Cheap

Toister Performance Solutions

OCTOBER 26, 2017

Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” The relationship between staff and service level is not linear – it’s exponential. Chief Customer Office, SalesLoft. Greg Collins. Todd Hixson.

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Schedule adherence Chief Customer Officer Coaching Contact Center 56
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