Chief Customer Officer, CRM, Employee engagement and Exercises

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.

Call Center

Call Center Customer Support Customer centricity Contact Center

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. This will give you the intel on how to take action to improve your relationship with the customer and improve their experience. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger.

Consulting

Consulting Consulting Metrics Feedback

Customer Contact Central

Optimizing Call Center Customer Support for Increased Revenue

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Webinars

Stay Connected