Remove Chatbots Remove Omni-channel support Remove Self service Remove Wait times
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10 Prolific Ways Technology Will Play a Vital Role in Affecting the Future of Customer Service

SmartKarrot

Chatbots to the rescue. It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). Omni channel support systems will come up.

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12 Actionable Strategies to Improve Customer Satisfaction in 2020

REVE Chat Blog

Reduce customer churn – When you resolve the customer queries proactively with the help of self service options or by real time engagement tools, customers are more satisfied and there is a reduction in the churn rate. Deliver omnichannel support. Maintain customer service etiquette.