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Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

NOVEMBER 22, 2023

Conversational AI technology over the phone goes beyond chatbots to leverage the power of voice and offer a more personal experience. It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more. All of which increase profitability.

Contact Center 90
Contact Center Interactive Voice Response Virtual Agent Management 90
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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