Creative Virtual

OCTOBER 9, 2020

Or – wow, this is amazing – they are using their mobile phone to call your service centre. What’s the impact on your customer service? Just consider voice as part of your strategy when you want to offer self-service, whether if it is for your clients or your team. It’s not complicated. You don’t have to consider anything.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. For more information, see Deploy a Web UI for your Chatbot.

Self service 104

Self service APIs Transportation Contact Center 104

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. There were also some other noteworthy and news making announcements for individual members of the Creative Virtual team this year.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40