ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. This has a nice description of how AI will make customer service better. Customer advocacy becomes your best friend.

Customer Service 157

Customer Service Customer advocacy Average Handle Time Customer centricity 157

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation.

Customer retention 10

Customer retention Customer centricity Education Feedback 10

CustomerSuccessBox

DECEMBER 13, 2021

We have written an extensive guide on automating onboarding that might give you the gist of how advanced automation has become in Customer Success. More and more customer success individuals are getting involved in the marketing and sales processes. Additional Resource: Customer Advocacy template. Jeff Heckler.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

Nicereply

MARCH 27, 2023

As a result, you’ll want to best determine how to : Bring in new customers Increase customer satisfaction Create customer loyalty Increase customer retention rate But, where do you start? High-quality customer service. 5 Customer Service Goal Examples 1. Would they advocate for you?

Customer Service 52

Customer Service Customer advocacy Wait times Customer retention 52