Remove Chatbots Remove Customer advocacy Remove Customer retention Remove Marketing
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Top 5 Customer Service & CX Articles for Week of February 26, 2024

ShepHyken

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. This has a nice description of how AI will make customer service better. Customer advocacy becomes your best friend.

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Strategies to Increase Customer Retention: What Every Playbook Should Include

SmartKarrot

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation.

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How to Set Goals for Customer Service that Actually Matter

Nicereply

As a result, you’ll want to best determine how to : Bring in new customers Increase customer satisfaction Create customer loyalty Increase customer retention rate But, where do you start? High-quality customer service. 5 Customer Service Goal Examples 1. Would they advocate for you?

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Customer Success Defining Trends in the year 2022

CustomerSuccessBox

We have written an extensive guide on automating onboarding that might give you the gist of how advanced automation has become in Customer Success. More and more customer success individuals are getting involved in the marketing and sales processes. Additional Resource: Customer Advocacy template. Jeff Heckler.