VocalCom

JULY 16, 2018

Indeed, many brands are turning to chatbots that are capable of deep learning, becoming smarter as they interact with customers and offering personalized solutions adapted to individual needs. Chatbots may answer simple questions and help the customer understand the different products available before making a decision.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

VocalCom

JANUARY 22, 2018

Your company may make these recommendations within a brand app, use chatbots to generate recommendations within messaging apps , or train employees working at physical stores to sharpen their cross-selling and upselling skills. They keep what they buy.

Personalization 90

Personalization Sales Contact center software Upselling 90

VocalCom

APRIL 9, 2018

Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. For example, chatbots may assist customers who wish to update their personal information or seek an answer to a frequently asked question. Use text analytics to offer superior service. Keep customers updated.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

JustCall

MARCH 7, 2023

This is where a multichannel contact center comes into the picture. This article will discuss multichannel contact centers and highlight the best practices for building a multichannel contact center in 2023. What is a Multichannel Contact Center?

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52