Remove Chatbots Remove contact center associations Remove Exercises Remove Self service
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The ChatGPT Revolution

The Northridge Group

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. The technology should immediately route customers to the right answers without the need for transfers or callbacks, creating self-service experiences that feel human without engaging associates.