Remove Chatbots Remove Complaint resolution Remove Gamification Remove Self service
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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

This adds gamification to the customer experience mix and it could very well make your app viral. Bots are probably the most versatile technology being used in modern customer service teams. They are useful when the customer service team is not available. Amazon is using bots for quick queries and complaint resolution.