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What Is Unified Customer Experience Management (CXM)?

NobelBiz

Implement Chatbots and Virtual Assistants: Deploy AI-powered chatbots and virtual assistants to provide instant support and assistance to customers across multiple channels. Key components include data integration, omni-channel support, and real-time analytics.

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How Moving to the Cloud Enhances Customer Service

CSM Magazine

Improving Customer Support with Cloud-based Solutions Omni-channel Support Cloud-based customer service solutions enable businesses to integrate and streamline support across multiple channels, such as email, phone, social media, and chat.