Fonolo

APRIL 6, 2020

Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. It allows agents to provide better service and give you tools to upsell as well. it’s becoming more and more important for companies to engage with their customers.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

VocalCom

APRIL 9, 2018

Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. For example, chatbots may assist customers who wish to update their personal information or seek an answer to a frequently asked question. Use text analytics to offer superior service. Keep customers updated.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

JANUARY 22, 2018

Your company may make these recommendations within a brand app, use chatbots to generate recommendations within messaging apps , or train employees working at physical stores to sharpen their cross-selling and upselling skills. They keep what they buy.

Personalization 90

Personalization Sales Contact center software Upselling 90