Remove CCNG Remove Personalization Remove Sales Remove Wait times
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Are Automation and AI the Same Thing in the Contact Center?

CCNG

These systems can still offer significant benefits, such as reducing wait times and ensuring customers are directed to the appropriate department. AI can analyze customer data so that you can understand your customer, their challenges, how they utilize your product, and even uncover opportunities for additional sales opportunities.

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WHY ISN’T CUSTOMER SERVICE IMPROVING?

CCNG

You encountered a message from an organization stating due to higher-than-expected call volumes, your wait times will be longer than usual. You waited longer than a few minutes for an answer to a simple question. Don’t wait another minute – harness the energy of normalcy and go for it!