Driving Contact Center Change: Chatbots, OmniChannel, Cloud
Altivon
MARCH 20, 2018
Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. In the meantime, chatbots and blended AI are making their way into contact centers, providing additional self-service options and freeing agents for more complex interactions. How is that possible?
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