CCNG
APRIL 12, 2024
You have probably heard of virtual agents in some capacity, generative AI is the logic and fuel behind IVA’s. Thanks to our member InflowCX for sharing these insights and assisting CCNG members over the years with tech insights and experience.
CCNG
FEBRUARY 21, 2024
Generative AI plays a pivotal role in increasing self-service containment rates — the rate at which a successful resolution was found for a customer query without involving a human agent. Virtual agents can leverage GenAI to provide responses to a wide range of customer inquiries at any time during the day.
Altivon
MARCH 20, 2018
Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. For more about Driving Contact Center Change, watch our recent conversation with David Hadobas of CCNG “ Contact Center Journey—from Here to Where? ”. How is that possible?
Expert insights. Personalized for you.
221 
Let's personalize your content