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CCNG

Healthcare

Scripts

The Power of Data Analytics in Contact Centers: Driving Insights and Improving Performance

CCNG

AUGUST 23, 2023

This assists in identifying training needs, adherence to scripts, and compliance with company policies, ultimately leading to consistent service quality. Jason Mercer-Pottinger is a multi year CCNG magnet member and regular contributor to member programs and content. Considerations When Implementing Data Analytics: 1.

Contact Center

Contact Center Analytics CCNG Average Handle Time

I’m Not Going to Be Able to Make Payroll – Can You Hold Your First Paycheck?

CCNG

APRIL 27, 2022

The systems were proprietary, everything was hand calculated, and the agents’ scripts were in huge eight-inch binders. Every script change had to be printed out. The CEO paid me for six months after I left and took care of my healthcare for my family to show his gratitude. ? Your company is waiting for a hero.

CCNG

CCNG Contact Center Scripts Feedback

The Power of Data Analytics in Contact Centers: Driving Insights and Improving Performance

I’m Not Going to Be Able to Make Payroll – Can You Hold Your First Paycheck?

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