The Supervisor Cadence – Does It Drive the Wrong Behavior?
CCNG
MARCH 30, 2022
Because there hasn’t been any real coaching or training from the supervisor, the performance metric doesn’t move in a positive direction. All of this causes wear and tear on the operations team as well as any supporting teams, including recruiting, onboarding, training, nesting, IT, QA, and human resources. What could be wrong?”
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