CCNG, Coaching, Contact Center and Self service

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. The drive toward self-service is a reality and with good reason, as customers want self-service. This experience adds more frustration for both the contact center agent and the customer.

Management

Management Average Handle Time Self service First call resolution

7 Tips to Improve the Customer Experience and Reduce Costs

CCNG

NOVEMBER 16, 2022

Look upstream – Too often, contact center leaders are focused on navigating through their daily operational challenges that they neglect to look upstream to identify and resolve the process failures that initially caused the calls, complaints, or issues to occur in the first place.

Customer Experience

Customer Experience CCNG Customer centricity Big data

Customer Contact Central

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

7 Tips to Improve the Customer Experience and Reduce Costs

Webinars

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