ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
But after exhausting the FAQ on the website and the chatbot that only answers the easiest questions, the customer will try other channels, like email and chat. When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. Again, this is more cost to the business.
195 
Let's personalize your content