CCNG, Chatbots, Customer Experience and First call resolution

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CCNG

Chatbots

Customer Experience

First call resolution

EMBRACE THE NEW AGE OF KNOWLEDGE AND YOUR COMPANY WILL BE ABLE TO PIVOT AND SURVIVE

CCNG

JANUARY 31, 2024

These generational workers help customers within up to five channels: email, chat, text, phone, and social medial. Customers want better self-serve options to give them the right answer quickly in a multitude of different ways: chatbots, internal customer portals, external websites, and company apps.

CCNG

CCNG Self service Best practices Chatbots

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

Customers are less patient, and robust technology that meets both employee and customer needs isn’t being implemented fast enough and efficiently enough to reduce the anxiety. The drive toward self-service is a reality and with good reason, as customers want self-service.

Management

Management Average Handle Time Self service First call resolution

Customer Contact Central

EMBRACE THE NEW AGE OF KNOWLEDGE AND YOUR COMPANY WILL BE ABLE TO PIVOT AND SURVIVE

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

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