Global Response

FEBRUARY 13, 2022

Case study: improve sales by 25% with streamlined customer support. With Global Response’s omnichannel CX solutions, FILA was able to standardize best practices across functions, reduce case response time, and scale up a team across voice, web chat, social media and more. The post What is a multichannel contact center?

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Balto

DECEMBER 5, 2022

With that in mind, the software solution for your medical call center must have these core features. It allows the multichannel reach of an enterprise system to respond to incoming and outgoing messages. However, quality software for healthcare industry call centers is well worth the investment. Omnichannel Presence.

call center software 52

call center software Healthcare Call Center Contact center software 52

Balto

DECEMBER 14, 2022

Call Center Productivity Metrics. Now, let’s check out some of the most relevant call center metrics and Key Performance Indicators (KPIs) for measuring productivity: First Call Resolution (FCR). First Call Resolution (FCR) is a customer satisfaction metric that can also be used to measure agent productivity.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52