Case Study Chief Customer Officer Customer retention Interactive Voice Response 
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Customer retention is higher–the study shows a 9.9 percent for other companies in the study.
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Customer retention is higher–the study shows a 9.9 percent for other companies in the study.
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Customer retention is higher–the study shows a 9.9 percent for other companies in the study.
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