article thumbnail

Improve CX Metrics with Cloud Communications

8x8

The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 66
article thumbnail

Improve CX Metrics with Cloud Communications

8x8

The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 48
article thumbnail

Improve CX Metrics with Cloud Communications

8x8

The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 48