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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

For example, if a customer service rep sees a pattern emerging around a specific issue, they can use this information to troubleshoot the problem or work with other departments to fix it so it doesn’t happen again. Reducing costs. Interactive Voice Response (IVR). Help customers help themselves.

Call Center 52
Call Center Sales Interactive Voice Response call center software 52
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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

It is the percentage of customer questions that could/should be handled in self-service by the customer. The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. Brian Dooley @Brian_Dooley.

Call Center 561
Call Center Metrics Contact Center Wait times 561
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