20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Operational efficiency, particularly focusing on caller forecasting. Ben M Roberts @Roberts_Ben_M.
Let's personalize your content