Caller satisfaction, outsourcing and Self service

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Caller satisfaction

outsourcing

Self service

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations.

Contact Center

Contact Center Caller satisfaction Benchmark Call Center

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

It is the percentage of customer questions that could/should be handled in self-service by the customer. The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. Nathan Sansby @FMOutsource.

Call Center

Call Center Metrics Contact Center Wait times

Customer Contact Central

6 Secrets for Boosting Customer Satisfaction in the Contact Center

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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