20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
With smart-routing, companies can also boost employee morale. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers. Jane Goodayle @PCIPAL.
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