20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
With smart-routing, companies can also boost employee morale. Operational efficiency, particularly focusing on caller forecasting. This, in part, leads to longer wait time and less caller satisfaction, which negatively impacts a customer’s experience. Call-type tracking is also important.
561 
Let's personalize your content