Caller satisfaction Interactive Voice Response Study Wait times 
NobelBiz
FEBRUARY 7, 2022
An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. The caller can select the best option for him by using the telephone keypad or by speaking.
Dialer 360
SEPTEMBER 10, 2019
Average Wait/Hold Time. Entirely, the strategy above and average the wait time more necessary. Besides, time contributes to more frustrated customer and potential incline. Whereas the call center during a particular time frame. It also includes time spent waiting in a line and reps’ phone rings.
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