Caller satisfaction Interactive Voice Response Service level Wait times 
Calltools
JUNE 9, 2021
How many callers hang up before an agent picks up or solves an issue? High levels could mean your inbound calls are experiencing too high of wait times or your agents aren’t resolving issues fast enough. Time in Queue. Similar to time in a queue is the answer speed. After Call Work Time.
Dialer 360
SEPTEMBER 10, 2019
As well as set value purpose, enhance efficiency and boost service level. Average Wait/Hold Time. Entirely, the strategy above and average the wait time more necessary. Besides, time contributes to more frustrated customer and potential incline. Whereas the call center during a particular time frame.
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