Caller satisfaction, First call resolution and Tools

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Caller satisfaction

First call resolution

Tools

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Without question, our most important metric is first call resolution…”. Operational efficiency, particularly focusing on caller forecasting.

Call Center

Call Center Metrics Contact Center Wait times

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

Provide tools to help your employees bring your brand values to life. The goal of the phone call is to resolve the issue during the first interaction. Studies show that “67% of customer churn is preventable if the issue is resolved during the first engagement. “In Fusion , I outline nine general brand types.

Call Center

Call Center Morale Employee engagement Customer centricity

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Webinars

Stay Connected