Caller satisfaction Feedback Metrics Scripts 
JustCall
APRIL 26, 2022
Coaching Insights is yet another feature of this software that helps in preparing agents for handling different situations with customers by providing them with real-time feedback on their performance during calls. Then you can use software powered by AI to analyze those metrics. Coaching insights. Interactive Voice Response (IVR).
Customer Relationship Metrics
JANUARY 11, 2017
The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. The project was designed to use the same data collection method with the same survey script for both contact centers. Increased caller satisfaction.
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